tickets

productivity

Support ticket or issue tracking record with customer information, assignee, priority, status, category, and resolution timestamps. Used for customer support systems, help desks, and issue tracking platforms.

Request Builder

https://api.mockly.codes/tickets?page=1&limit=10&count=10

Configure your request and click Send Request to see the response here.

Endpoints

GET/tickets

Get a collection of tickets

Alternative: /productivity/tickets
GET/tickets/:id

Get a single ticket by ID

Alternative: /productivity/tickets/:id
GET/tickets/meta

Get resource metadata and schema

Alternative: /productivity/tickets/meta

How to Use Search

The search feature allows you to filter results by searching for text across all or specific fields. Choose between ?q= or ?search= parameter names.

1. Basic Search

Search across all text fields:

Basic Search
GET https://api.mockly.codes/tickets?q=laptop

2. Search Specific Fields

Field-Specific Search
GET https://api.mockly.codes/tickets?q=laptop&search_fields=name,description

Pro Tips

  • •Search is case-insensitive and performs partial matching
  • •Without search_fields, all text fields are searched
  • •Combine with pagination to handle large result sets efficiently

Code Examples

JavaScript

Fetch Collection
// Get 10 tickets
fetch('https://api.mockly.codes/tickets?count=10')
  .then(res => res.json())
  .then(data => console.log(data));

Python

Fetch with Requests
import requests

response = requests.get(
    'https://api.mockly.codes/tickets?count=10'
)
data = response.json()

cURL

Command Line
curl "https://api.mockly.codes/tickets?count=10"

Bypass Cache

Get Fresh Data
fetch('https://api.mockly.codes/tickets?nocache=true')

Schema Properties

idinteger

Unique identifier for the ticket

Gen:random_int
ticket_numberstring

Unique ticket reference number for customer tracking

Gen:ticket_number
subjectstring

Ticket subject or summary

Gen:sentence
descriptionstring

Detailed description of the issue or request

Gen:paragraph
customer_idinteger

Foreign key reference to the customer who created the ticket

Gen:random_int
customer_namestring

Full name of the customer

Gen:name
customer_emailstring

Customer email address for ticket communications

Gen:emailemail
assigned_tostring

Full name of the support agent assigned to handle this ticket

Gen:name
prioritystring

Ticket priority level (e.g., low, medium, high, urgent)

Gen:priority
statusstring

Current ticket status (e.g., open, in_progress, waiting, resolved, closed)

Gen:ticket_status
categorystring

Ticket category (e.g., technical, billing, feature_request, bug)

Gen:ticket_category
created_atstring

Timestamp when the ticket was created

Gen:past_datedate-time
updated_atstring

Timestamp when the ticket was last updated

Gen:past_datedate-time
resolved_atstring

Timestamp when the ticket was resolved, null if still open

Gen:past_datedate-time

Query Parameters

countinteger

Number of items to return (default: 10, max: 100)

seedinteger

Seed for reproducible data generation

nocacheboolean

Bypass cache and generate fresh data on every request